No more chasing: The rise of automated customer journeys in practice (BVA Live 2025)

Delivered by:

 13 Jun 2025  09:30 - 10:30  Business, Careers & Debates Theatre

Discover how automation and digital tools are transforming the client experience in veterinary practices. In this session, we’ll explore what an “ideal customer journey” looks like - before and after surgery, during medication discussions, when following up with advice, and even after a visit ends. 

From sending consent forms and care videos to prompting reviews and enabling faster payments, these WhatsApp-powered journeys are delighting pet owners and making life easier for veterinary teams. 

Automation is no longer a far-off dream - it’s here, it’s easy to implement, and it’s delivering real results: reduced no-shows, improved compliance, greater efficiency, and happier teams. You’ll walk away inspired, with real-world examples and a clear idea of how to get started.

Speakers Susie Samuel, CEO and Founder - Digital Practice
Please note this session is not RACE-approved, but you can still earn a CPD certificate