Pet care without barriers: accessible veterinary services for deaf pet owners (BVA Live 2025)

 13 Jun 2025  16:00 - 16:50  Exhibitor Showcase 1

1. Understand the Importance of BSL for Deaf Customers. Recognise the communication needs of the Deaf community, the significance of British Sign Language (BSL) as a primary language, and how barriers in veterinary practices can impact pet health.

1. Learn Practical Steps to Improve Accessibility. Identify actionable ways to create an inclusive environment, including offering BSL interpreter services, training staff in Deaf awareness, and using BSL-signed videos on websites and social media.

1. Appreciate the Benefits of Accessible Services. Understand how improving accessibility builds trust, enhances inclusivity, and strengthens the reputation of veterinary practices, ensuring better outcomes for pets, their owners, and the business.

Speakers Julie Beckett, Veterinary Nurse Assistant - CVS Please note this session is not RACE-approved, but you can still earn a CPD certificate